ORDER ENQUIRIES




When will my order arrive?


You can find your promised for delivery date at the top of your email confirmation. You can also find the date if you log into your account.

Useful links
Stocked item lead times >
Made to order lead times >

I want to change
my order

Customers can change orders or add something to it, by contacting us directly.  Kindly note: Changing your order can't currently be done online and it may affect the lead time if your added items are out of stock and need to be made.

Useful Links
 Contact us to change your order > 


I wish to cancel my order


If you wish to cancel an item in your order, or cancel the whole order, you will need to contact us directly.

Useful Links
Contact us to change your order > 


Can I receive items sooner?


We dispatch orders when all the items in your order are ready, but you can split your order to receive in-stock items sooner. Kindly note, you will need to pay for the additional postage.

Useful links
Change your order > 
Overseas customers FAQ > 
Stocked Item lead times >   


How much is postage?


The standard charge per consignment throughout England and Wales is £5.00.
Scottish Highlands, Channel Islands, Isle of Man £18.

England and Wales
£5 
Northern Ireland
£25 
 Scottish Highlands 
Channel Islands 
Isle of Man
 £18 

Useful Links
Shipping FAQ >
Overseas customers FAQ >


Do you deliver overseas?


Yes we can deliver abroad. International orders are subject to individual shipping costs dependent on the size and weight of your order. We recommend that you contact us for a detailed shipping quotation. If you place your order online, it will be held open until shipping costs have been added and agreed. For more details, use the links below.

Kindly note that due to Brexit, there are some delays for International shipping.

Useful Links
Shipping quotation >
Overseas customers FAQ >


How will I know when my order is ready?


When your order is dispatched you will receive an email letting you know it is on its way. Our chosen courier will also contact you with an estimated time slot for the delivery.

Useful Links
Log in to your account >


Can I track my delivery?



When your order is dispatched, we will send you the courier’s details and consignment number to track your order online. If you have an online account with us, you will also be able to see the status of your order on our website.

Useful Links
 Log in to your account >


What if I'm not in for the delivery?



When you checkout online, you can leave a note for delivery instructions including a safe place for your order to be left. You can also contact us directly and we will leave a note for the courier.

Useful Links
Shipping FAQ >


Once you receive your order




What do I do if an item is damaged/ faulty?



If any of your items arrive faulty or damaged, please contact us to discuss the issue and arrange a free of charge replacement. It is helpful if you are able to provide a photo of the damage/fault and the label on the box the article was packed in to help us trace the fault.

Useful links
Returns FAQ >
Returns Form >


Why have I only got part of my delivery?



Occasionally orders become separated in transit. If this is the case, the courier may attempt to redeliver the same day or  will return to complete the delivery the following day. You can use the consignment number on your dispatch email to track a delivery and check its status online, or contact us to check it for you.

Useful Links
Shipping FAQ >
Check your delivery status >  







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