RETURNS

When can I return an item?

If for any reason you change your mind, you can return your unused items for a full refund up to 3 months after receipt.

Unused items returned between 3-12 months after purchase will still be offered a credit voucher and returns made after 12 months will be offered 50% of the value as a credit voucher.

How much does a return cost?

We can arrange a collection for you, using our own courier for £12 (UK Mainland).

Alternatively, we can arrange the return yourself using a courier of your own choice - the cost will depend on the courier that you choose and the size/weight of the items being returned.

Whatever method you choose, please ensure that the unused items are returned to us in their original packaging and in resalable condition.

What is the returns address?

Returns Department

Jim Lawrence Traditional Ironwork Ltd

The Ironworks,

Lady Lane,

Hadleigh

IP7 6BQ

How do I make a return?

Simply complete the returns form enclosed with your order, repackage your unused items and return them to us with the completed form.

The returns form is also available to download here, or simply contact us and we can take down the return details for you.

Returns form

Can I exchange items?

Yes, we are happy to exchange any used items. Simply complete the returns form enclosed with your order, repackage your unused items and return them to us with the completed form.

Please note that you will need to pay for delivery of the exchanged items and we will contact you upon receipt of the return to arrange this.

Exchange form

What if the item is faulty?

If your item is faulty, or has been damaged in transit, please contact us immediately upon receipt so that we can resolve any issues as quickly as possible.

In this instance, if the item needs to be returned or replaced, we will arrange a collection and cover any costs.

How long does a return take?

Please allow 5-7 days for your return to be collected and processed for an exchange or refund. If the items you are exchanging need to be made, our standard lead times will apply.

How do I pay for a collection?

Please contact us to arrange a collection on a day and location of your choice. Collections can be booked on a next-day basis and cost £12 which includes a tracking service and insurance.

Can I return a bespoke item?

We are unable to offer a refund or exchange on bespoke or made-to-measure goods unless they are faulty. We also cannot refund or exchange goods purchased from the sale room at our Hadleigh showroom.

Filling in the form

Part 1
Ensure you have the correct contact details, including your phone number. You can find your order number with your parcel or you can find this on your account, log in here >

Part 2
Fill in the form with the product codes, quantity and indicate that this is a refund. Add any additional comments, plus the value. If you need more space, please complete on the reverse.

Part 3
Please circle or tick the reason for the return, if the reason is not listed, please write this in section 12. If you need more space, please continue on the reverse.

Part 4
This section is for exchanges, should any items be exchanged for a different finish

Please download the returns form here

Returns form