When can I return an item?

We ask that you return items for a full refund within 3 months of receipt.

Products returned 3-12 months after purchase will be offered a credit voucher only.

Returns made after 12 months will be offered 50% of the value of the item as a credit voucher only.

How much does a return cost?

If for whatever reason you wish to return your item, we can arrange a collection by our courier for £12. You can arrange the return yourself with Royal Mail or a courier but the cost will depend on the size and weight of your return.

All items must be in their original packaging and in resalable condition.

What is the returns address?

Returns Department
Jim Lawrence Traditional Ironwork Ltd
The Ironworks, 
Lady Lane, 

How do I make a return?

Returning any items could not be simpler, just complete the returns form enclosed with your order. Return the item with the completed form.
Alternatively, you can download and print the form. If you do not have printing facilities or do not have your returns form with your order, contact us directly by the link at the bottom of this page.

Can I exchange items?

You can exchange items using the returns form included with your order.  If you do not have printing facilities, contact us directly via the link below.

Please note, you will need to pay for the delivery of the exchanged items so we will contact you to ask for payment.

Do you offer
free returns?

We will only accept a free return if the item is:
  • Damaged during transit
  • Faulty
Our customer service team will arrange to have the item(s) collected and replaced free of charge. If an item is no longer required you will need to cover the cost of the return.

How long does a return take?

Please allow 5-7 days for your return to be collected and processed for an exchange or refund. If the items you are exchanging need to be made, our standard lead times will apply.

How do I pay for a collection?

Please contact us to arrange a collection on a day and location of your choice. Collections can be booked on a next-day basis and cost £12 which includes a tracking service and insurance.

Can I return a bespoke item?

We're unable to offer a refund or exchange on bespoke or made-to-measure goods unless they're faulty.  We also cannot refund or exchange goods purchased from the sale room at our Hadleigh showroom.

Filling in the form

Part 1 
Ensure you have the correct contact details, including your phone number. You can find your order number with your parcel or you can find this on your account, log in here >

Part 2 
Fill in the form with the product codes, quantity and indicate that this is a refund. Add any additional comments, plus the value. If you need more space, please complete on the reverse.

Part 3 
Please circle or tick the reason for the return, if the reason is not listed, please write this in section 12. If you need more space, please continue on the reverse.

Part 4 
This section is for exchanges, should any items be exchanged for a different finish
Please download the returns form here

  Returns form

Need further assistance


Where can I see your products?

Where can I see your products?

Bespoke Service

Bespoke Service

Overseas Customers

Overseas customers - all you need to know