DO YOU ACCEPT RETURNS FOR A REFUND?
Should you wish to
anything bought from us, we'll be happy to refund or exchange a product provided it's returned in its original packaging and in fully resaleable condition. Please check you order thoroughly upon receipt as any issues can only be resolved if reported to us within the 3-month return period.
Returns should be made within 3 months for a refund/exchange or credit voucher.
Products returned 3-12 months after purchase will be offered a credit voucher only.
Returns made after 12 months will be offered 50% of the value of the item as a credit voucher only.
If the product returned is not in fully resaleable condition, or is damaged in any way, we reserve the right to refuse a refund on the item, or to deduct an amount from the original selling price which we believe in our reasonable opinion amounts to the level of damage caused. This does not affect your statutory rights.
We’re unable to offer a refund or exchange on bespoke or made-to-measure goods unless they’re faulty. Unfortunately cut fabric is non-returnable unless the fabric is faulty.
We are unable to offer a refund or exchange on goods purchased from the sale room within our Hadleigh showroom.
HOW DO I RETURN AN ORDER? Kindly note that we do not offer a free returns service unless your item is faulty.
Returning any items could not be simpler, just complete the returns form enclosed with your order, download a Returns Form here
> or call us on 01473 828989
to arrange a return.
If you have changed your mind and no longer require an item, you can return it to us at the address below by Royal Mail at your own expense. The cost of delivery will depend on the size and weight of the items being returned, so you will need to contact your post office for a quote.
Alternatively, you can call our customer services team on 01473 828989
to arrange to have items collected by our courier on a day and location of your choice. A £12 carriage charge
for collections will apply;
please see our Returns Page >
None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms and Conditions.
Ensure you have the correct contact details, including your phone number. You can find your order number with your parcel or you can find this on your account, log in here >Part 2
Fill in the form with the product codes, quantity and indicate that this is a refund. Add any additional comments, plus the value. If you need more space, please complete on the reverse.
Please circle or tick the reason for the return, if the reason is not listed, please write this in section 12. If you need more space, please continue on the reverse.
This section is for exchanges, should any items be exchanged for a different finish
Please download the returns form here Returns Form
MY LIGHT WAS BROKEN IN TRANSIT, CAN I GET IT REPLACED?
If any of our products arrive broken or damaged in any way, or if they are faulty, we will arrange to have them collected and exchanged for a new one free of charge.
Please call our customer services team on 01473 828989 as soon as possible to report the fault and discuss your exchange and collection requirements.
If you are able to send us a photograph, or give us a description, of how your item was packaged, it would be very helpful to us in our efforts to stop this happening again.
YOU HAVE SENT ME THE WRONG ITEM, WHAT SHOULD I DO?
If we have sent you the wrong item, please call our customer services team so they can organise an immediate free of charge collection and replacement.
RETURNS ADDRESSJim Lawrence Traditional Ironworks