SHOWROOM SALES ASSISTANT - LONDON STORE


PART TIME, 20 HRS A WEEK MON-SAT




This is a fantastic opportunity to join the Jim Lawrence Lighting & Home team and become an integral part of ensuring its heritage of designing and manufacturing award-winning products, is maintained.

We are known for our outstanding customer service that sets us out from the crowd. Our customers keep coming back to us because, apart from the quality of our products, our staff know our products through and through, are passionate about period properties and can give knowledgeable advice.

We are seeking a part-time sales assistant to work in our London Showroom, for 20 hours a week rota'd over Monday- Saturday. The showroom opening times are from 10am to 6pm Monday to Friday and 10am to 5pm on Saturday.

As the successful candidate, you will be able to provide excellent, professional, knowledgeable and personalised customer service to customers in the showroom and on the phone as well as liaise with our Suffolk workshop to ensure smooth completion of all orders.


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WHO ARE WE?


"Our customers are at the heart of everything we do, inspiring us with the passion to create authentic lighting and home furnishings."

The Jim Lawrence story began back in 1994 at Jim and Sheena’s farm when they installed a forge and started to make bespoke metal fittings for friends and neighbours. Roll forward to today and the Jim Lawrence name is a well-respected in the lighting and home furnishings industry with a reputation for making high-quality lighting and home accessories using traditional handcrafted techniques.

The team has expanded greatly since then, but our ethos to nurture British craftsmanship remains the same. Today we employ a skilled team of 125 engineers, welders, painters, seamstresses, designers, lampshade makers, glassblowers and technicians, alongside a cohort of support staff in our Suffolk workshop and Bath and London showrooms.


WHAT WE CAN OFFER


We will offer you a fun, lively working environment in this friendly, family-run business.
We have a strong ongoing commitment to training and progression within the company.
A generous benefits package including: a competitive salary, enhanced annual leave of 25 days plus bank holidays, a matched pension scheme, employee health & wellbeing programme, 40% staff discount, sick pay and many other incentives.


ABOUT THE ROLE


Your job will be ensure high levels of customer satisfaction through excellent sales service as you will be able to offer customers creative and practical advice and recommendations when needed, and address and resolve complaints and queries promptly and professionally.

You will be responsible for creating customer accounts, quotations, sales orders, sales returns, and maintain up-to date notes on customer requirements, as well as helping support the Hadleigh Customer Service Team and other areas of the business as required.

You will need to promote and maintain the Jim Lawrence brand reputation and ensure the showroom and all displays are presented to the highest possible standards.

We expect you to maintain an in-depth knowledge of Jim Lawrence products so that you can help customers with their queries to the best of your ability. 


WHO WE ARE LOOKING FOR


We are looking for a confident and outgoing person who is self-starting and motivated, with excellent verbal and written communication skills, ideally with a background in interiors or customer service where delivering the best customer service experience really matters.
  • We need someone who is computer-literate, with a working knowledge of Microsoft Office.
  • Knowledge of Business Central and CRM is desirable although training in our specific company software will be given.
  • All applicants need to demonstrate impeccable communication skills, both verbal and written
  • A keen interest in period homes, homeware and interior design would be a real advantage.
  • If you are flexible and able to multi task, with good numerical skills, and have experience in a customer facing role, then this could be the job for you.

If you are interested in joining our team, please contact us for an informal chat or send your CV to us at recruitment@jim-lawrence.co.uk or call us on  01473 826685 for further details.