SHOWROOM SALES ASSISTANT - LONDON STORE

This is a fantastic opportunity to join the Jim Lawrence Lighting & Home team and become an integral part of ensuring its heritage of designing and manufacturing award-winning products, is maintained. We are seeking a part-time sales assistant to work in our London Showroom, for 24 hours a week rota'd over Monday- Saturday. The showroom opening times are from 10am to 6pm Monday to Friday and 10am to 5pm on Saturday.

We are known for our outstanding customer service that sets us out from the crowd. Our customers keep coming back to us because, apart from the quality of our products, our staff know our products through and through, are passionate about period properties and can give knowledgeable advice.

WHO ARE WE?

From our humble beginnins at Jim and Sheena Lawrence's farm where we started making bespoke metal fittings for friends and neighbours, we have become a well known and respected lighting and home furnishings manufacturer with a reputation for making high-quality products using traditional handcrafted techniques.

Today we employ a skilled team of over 100 engineers, welders, painters, seamstresses, designers, lampshade makers, glassblowers and technicians, alongside a cohort of support staff in our Suffolk workshop and Bath and London showrooms.

ABOUT THE ROLE

As the successful candidate, you will be able to:
Provide excellent, professional, knowledgeable and personalised customer service to customers in the London showroom and on the phone.
Liaise with our Suffolk HQ to ensure smooth completion of all orders.
Ensure high levels of customer satisfaction through excellent sales service as you will be able to offer customers creative and practical advice and recommendations when needed.
Address and resolve complaints and queries promptly and professionally.
Be responsible for creating customer accounts, quotations, sales orders, sales returns, and maintain up-to date notes on customer requirements.
Help support the Hadleigh Customer Service Team and other areas of the business as required.
You will need to promote and maintain the Jim Lawrence brand and ensure the showroom and all displays are presented to the highest possible standards.

WHO WE ARE LOOKING FOR

We are looking for a confident and outgoing person who is self-starting and motivated, with excellent verbal and written communication skills, ideally with a background in interiors or customer service where delivering the best customer service experience really matters.
We need someone who is computer-literate, with a working knowledge of Microsoft Office.
Knowledge of Business Central and CRM is desirable although training in our specific company software will be given.
All applicants need to demonstrate impeccable communication skills, both verbal and written.
A keen interest in period homes, homeware and interior design would be a real advantage.
If you are flexible and able to multi task, with good numerical skills, and have experience in a customer facing role, then this could be the job for you.

WHAT WE CAN OFFER

We will offer you a fun, lively working environment in this friendly, family-run business.
We have a strong ongoing commitment to training and progression within the company.
A generous benefits package including: a competitive salary, enhanced annual leave, a matched pension scheme, employee health & wellbeing programme, 40% staff discount, sick pay and many other incentives.

If you are interested in joining our team, please contact us for an informal chat or send your CV to us at recruitment@jim-lawrence.co.uk or call us on 01473 826685 for further details.