FAQS FROM OUR OVERSEAS CUSTOMERS

CAN MY LIGHTS BE USED IN EUROPE?

The majority of our lights are designed to take British bayonet bulbs - push and twist type - (SBC or BC) that are also common in many countries like Australia, New Zealand, India and parts of Africa and the Middle East. Bayonet bulbs will work in Europe, as they use the same electrical current as in the UK, however the screw in bulb varieties (E14, E27) are more popular.

If you wish to have your lights made to house a screw in bulb, we can do so for a small additional cost. To request a customisation, please complete this form.

Any modifications to our standard products incur an additional fee to cover the cost of the time and materials used to make them. The fee is an additional 10% of the item price plus the cost of any additional components. As these are bespoke adjustments, there is an extended lead time. Please call our friendly customer services team on 01473 826 929 to discuss your requirements.

Kindly note that with the increasing use of LED bulbs, which have a longevity of 5 years or more, and use of the internet to source bulbs, the need for having lights adapted for screw in bulbs has diminished. Many of our overseas customers order our lights as they come and include additional bayonet bulbs to cover the need for replacements.

CAN MY LIGHTS BE USED IN THE USA?

Not unless they are specifically wired for use in the United States. Historically, the USA and Japan developed a different electrical current than the UK with a much lower voltage. This means that your lights will need to be specially made for use in America, Canada and parts of South America and the Far East.

If you wish to have your lights made to house a screw in bulb, we can do so for a small additional cost. To request a customisation, please complete this form >

As a British manufacturer, we ensure that all our lights are tested and fully comply to the British and European Standard (BS EN 60598). We are also able to make many of our lights suitable for United States domestic applications, but they are not, as standard, UL approved for use in commercial and public installations.

Many of our customers wish to use our lighting outside the UK and Europe, but please note that other worldwide regions may not be covered by the same regulations as the BS EN Standard. To this end we do ask that the purchaser accepts responsibility for ensuring the compliance and compatibility of the lighting in the country they are to be used, as we are unable to guarantee compliance and compatibility outside our approved and tested regions of the UK and Europe.

DO YOU SHIP OVERSEAS?

Yes, international carriage charges are based on the destination address, weight, box size and quantity. For countries we ship to regularly, the shipping cost is automatically added to your order at checkout. For countries we do not ship to regularly, the shipping costs will need to be calculated for you via our courier UPS and we will need to take extra payment.

EU countries with an order value over £135 will be subject to import duty and taxes, which are levied by the importing country at the time the delivery arrives in your country. Orders to other countries may well also be subject to local import duties on orders over a certain value. To find out what these are you will need to contact your customs office.

All applicable duties, fees and any additional charges are outside of our control and are your responsibility. If you would like a quote to include your shipping costs, kindly supply your billing address (and delivery address if different), including a contact name and number and the products you would like to order and we will create a quote for you.

For lighting, please let us know if you require an alternative bulb fitting or wiring so we can check if these can be modified for you. For more information on overseas deliveries, please see our: International Deliveries >