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Customer Service Administrator



A heritage of British Design born in Suffolk. We are an award winning family business, designing and handcrafting luxury products for the home from our Suffolk workshops. Aside from the quality of the products, our customers keep coming back to Jim Lawrence because:

All our staff are based at our Suffolk workshop, so everyone they speak to will know our products through and through and can give knowledgeable advice. If our customer services team can't help our complete team of engineers, technicians and designers are all on hand for advice.
Our business is run for the convenience of our customers, not us! Our outstanding customer service, delivery and returns policies set us out from the crowd.

As a Customer Service Administrator you will be based in our Suffolk business and your role will be to answer queries and take orders from our customers either on the telephone or in person in our Showroom. You will provide professional, knowledgeable, personalised service to our customers through excellent communication skills, the ability to build rapport and leave a lasting impression.

You will have the ability to organise and prioritise your workload, as well as the ability to handle customer issues sensitively and efficiently.

All applicants will need to be computer-literate, although training in our specific company software will be given. Good listening, organisational and problem-solving skills are the key. You will have a strong background in providing excellent customer service either by working in retail or in an industry where delivering the best customer service experience really matters. A keen interest in homeware and interior design would be an advantage.

In return, we will offer you a fun, lively working environment. Full training on our products and processes and a comprehensive remuneration package. This position is full-time, 5 days a week to include Saturdays

If you interested in joining our friendly team please send a letter of application and CV to Nicola Halls, Previous applicants need not apply.

Jim Lawrence is an award winning family business, designing and handcrafting luxury products for the home from our Suffolk workshops. Our business is run for the convenience of our customers, not us! Our outstanding customer service, delivery and returns policies set us out from the crowd.

In the run up to Christmas, we experience higher call volumes and therefore we are looking to recruit temporary Customer Service Administrators to ensure customer service standards are maintained during this period.

As a Customer Service Administrator you will be based in our Suffolk business and your role will be to answer queries and take orders from our customers on the telephone. You will provide professional, knowledgeable, personalised service through excellent communication skills, the ability to build rapport and leave a lasting impression.

All applicants will need to be computer-literate, although training in our specific company software will be given. Good listening, organisational and problem-solving skills are the key. Work experience in a commercial or retail environment and a keen interest in homeware and interior design would be a benefit.

The position is offered on a 6 months fixed term contract, 5 days a week to include Saturdays.
If you interested in joining our friendly team please send a letter of application and CV to Nicola Halls, Previous applicants need not apply.






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