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We are an award winning family business, designing and manufacturing luxury products for the home. Our workshop, showroom and sales office are all based at one site in the vibrant market town of Hadleigh, Suffolk.
As part of our customer service team your role will be to answer queries and take orders via the telephone in our bustling sales office. You will be required to provide professional, knowledgeable and personalised help and advice to our customers through your excellent communication skills. Your product knowledge will be backed-up by advice from our full team of in-house engineers, designers and technicians. Your ability to build a rapport with our customers will be vital, along with your organisational skills and your ability to prioritise your workload. You must be able to handle customer issues sensitively and efficiently and be flexible with your workload when required.
All applicants will need to be computer-literate. Experience of Microsoft Dynamics would be useful but not essential as full training will be given. Good listening, organisational and problem-solving skills are key, alongside a strong background in providing excellent customer service, either from working in retail or in an industry where delivering the best customer service experience really matters. A keen interest in homeware and interior design would be an advantage. In return, we will offer you a fun, flexible, stimulating working environment and a comprehensive remuneration package. This position is full-time, 5 days a week to include Saturdays.
If you are interested in joining our friendly team please send a letter of application and CV to Nicola Halls.
Job Type: Full-time
Salary: £8.50 /hour
Required experience: Customer Service 3 years