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Brexit – International Delivery Information


The UK exited the European Union on 1st January 2021. While we manage the transition period, there will be some temporary changes to some dispatch and delivery processes for our international customers.  Please find details of all the changes below, and please do not hesitate to contact our friendly Customer Service team if you have any further questions.


Temporary Changes For International Customers



Customers ordering
from an EU country



Placing your order

In the short term the order process will be much smoother if you are able to call or email us with all the items you would like to purchase, your billing address (plus delivery address, if different) along with a contact telephone number and we will prepare a quotation.

If you do order online, we will contact you with the delivery costs and will need to take extra payment for these.  Delivery costs will be weight and size dependent.

Order dispatch

We are currently experiencing a delay with international orders being processed. We are investigating as a matter of urgency and hope to have this issue resolved soon. In the meantime, you can still place an order with us, but it may take longer to arrive. We are very sorry for the inconvenience, and hope to be operating fully again soon.

We anticipate that there may be some delays in orders being received in EU countries as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.

Customs & duty

From 1st January 2021, orders from EU countries with an order value over £135 will be subject to import duty and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

Returning your item

From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135

For more details contact us on +44 (0)1473 826685
or email sales@jim-lawrence.co.uk 


Customers ordering
from Northern Ireland



Order dispatch


We anticipate that there may be some delays in orders being received in Northern Ireland as the new systems and processes are established.  Extra paperwork will now be required to ship orders into Northern Ireland and this may cause delays and, in some instances, extra shipping charges may have to be taken.



Customers ordering from
the Rest of World (Non-EU)



Order dispatch


We are currently experiencing a delay with international orders being processed. We are investigating as a matter of urgency and hope to have this issue resolved soon. In the meantime, you can still place an order with us, but it may take longer to arrive. We are very sorry for the inconvenience, and hope to be operating fully again soon.


For more details contact us on +44 (0)1473 826685
or email sales@jim-lawrence.co.uk 


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