PLACING YOUR ORDER

International carriage charges are based on the weight, box size and quantity of the order. For EU countries we ship to regularly, the shipping cost is automatically applied to your order at checkout. For EU countries we do not ship to regularly, we will need to calculate the shipping cost with our courier UPS and contact you for additional payment for these.

If you would like a quote to include your shipping costs, kindly supply your billing address (and delivery address if different), including a contact name and number, and what products you would like to order, we can create a quotation for you.

If it is lighting you require, please let us know if you require alternative bulb fittings or wiring and we can then check if these can be modified for you.
  

ORDER DISPATCH

We always aim to dispatch items as soon as possible. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.

CUSTOMS & DUTY

Following Brexit, orders from EU countries with an order value over £135 will be subject to import duty and taxes, which are levied by the importing country at the time the delivery arrives in your country.

Orders to other countries may well also be subject to local import duties on orders over a certain value. To find out what these are you will need to contact your customs office.

All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments. As an overseas customer, you are not liable for UK VAT which has been removed.

RETURNING YOUR ITEM

Returns from EU and other countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.