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How To Order from Jim Lawrence
How long will my order take?
Our products are crafted in our Suffolk workshop. If your order is in stock it will be dispatched within 1-2 working days. If items need to be made, your order will be dispatched within 28 working days. Although we aim to hold stock, our stock moves quickly. Please be reassured that we will inform you if a delay is expected once your order is placed. Feel free to call if on a tight deadline. Please note items may take a little longer at certain times of year.
How do I know my order has been placed?We confirm all orders immediately via email but if you require a written confirmation, we can pop one in the post instead. If you are concerned that you have not received an order confirmation please call us on 01473 828989 and we will resend it.
How do I pay for my order?
You can pay online using our secure payment service or call us to pay via card or BACS. If you would like to pay by cheque please make it payable to Jim Lawrence Traditional Ironwork Ltd. We regret that we cannot dispatch any order unless payment has been received.
How much will it cost to deliver my items?
Our delivery charge is a one-off charge per order, no matter how many parcels are involved, as long as the whole order leaves on the same day. If you require part of the order to be sent ahead, then a separate amount for carriage will be charged. Standard charge per consignment throughout England and Wales is £5.00 (Scottish Islands, Channel Islands, Isle of Man, Northern & Southern Ireland and Isle of Wight is £18). Delivery is via a parcel dispatch company and does require a signature. We are keen to help in any way we can to get your order to you as quickly and easily as possible, therefore please let us know of any special instructions that you may have regarding your delivery. For heavy items such as fire grates, there is an additional charge of £50.
Tracking your order
Once your order has been dispatched we will send you the couriers details and consignment number to track your order online. If you have an online account with us you will also be able to see the status of your order on our website.
Wherever you are in the world we will ensure your order arrives safe and sound. All overseas deliveries are charged at cost. Please contact us for a quote. Alternatively you can place an order online and we will calculate the delivery charge and call you back.
How do I return an order?
Returning any items could not be simpler, simply complete the returns form enclosed with your order, download a returns form here >> or just call us on 01473 828989 to arrange a return. A £12 carriage charge may apply; please see our Terms and Conditions >>. Alternatively if the item is small it can be returned by Royal Mail.
Products should be returned in their original packaging and in fully resealable condition. Whilst we try to be flexible with returns, we reserve the right not to refund or exchange any products returned more than 3 months after purchase. Please check you order thoroughly upon receipt, as any issues can only be resolved if reported to us within the 3 month return period. If the product returned is not in fully resealable condition, or is damaged in any way, we reserve the right to refuse a refund on the item, or to deduct an amount from the original selling price which we believe in our reasonable opinion amounts to the level of damage caused. This does not affect your statutory rights. Our usual refund policy does not apply to bespoke products (including cut lengths), which cannot be returned or exchanged unless faulty.
None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms and Conditions.