How do I contact Jim Lawrence?
Telephone: 01473 826685
Lines are open from 9am to 5.30pm on weekdays and 9am to 5pm on Saturdays.
Outside these hours, if you wish to leave a message on our answerphone we'll call you back promptly within opening hours.
We do our utmost to reply to customers' e-mails as quickly as possible. You can generally expect a reply to an e-mailed inquiry within 2 hours (within office hours).
Fax: 01473 824074
What are your opening hours?
Our showroom and sales office are open Monday to Friday from 9am to 5.30pm, Saturdays from 9am to 5pm.
Outside these hours a message may be left on our answerphone (01473 826685) and we will get back to you the next morning.
What is the Jim Lawrence Guarantee?
For full details please see our returns policy.
Where can I see your products - do you have any stockists?
Please bear in mind that if anything you purchase is not quite right for you, we operate a no quibble returns policy.
Can I view your site on my mobile device?
What are Cookies?
- To ensure that your shopping basket and orders work properly.
- To allow us to recognise and count the number of visitors to our site and to see how visitors move around the site when they're using it.
We don't store personally identifiable information in the cookies we create, but we do use information gathered from them to improve our website.
Are all your products available to purchase online?
How do I know you've received my order?
Please check the second e-mail carefully and let us know as soon as possible if any of the details are incorrect. If you do not receive the second e-mail within 2 days please let us know, as this suggests that we haven't received your order.
How long will my order take?
If you would like any further advice on delivery dates please don’t hesitate to contact our helpful sales team on 01473 826685 or email firstname.lastname@example.org
What is the returns policy for bespoke items?
(*None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see below.)
What do I need to know about the finishes the products are available in?
If you would like more information about a particular finish, or require a free sample, please do call our helpful sales team on 01473 826685.
Wall Light backplates explained
What is a flush fitting back plate ?
In order to retain the look of a traditional wall light, many of our designs have a flush fitting backplate. In order to achieve this, a connector box will need to be housed within a cavity in the wall as there is no room within the light fitting.
This does mean that if you do not already have such a cavity, you would need to consult a qualified electrician about fitting a mounting box into your wall. This is generally not a problem if you have a plasterboard wall, but may be more difficult if your walls are solid brick or lath and plaster. If the backplate of the light is particularly narrow, we also supply a mounting box 3031 with a special lid 3034, as an aid to installation.
Our lights with raised backplates are a great alternative. This option allows for the connector box to be housed within the light itself.
To find out more about our flush fitting backplates, you can view our backplates explained page or download our ‘Backplates Explained
If you need further help or advice then please do give our friendly Sales Team a call.
Alternatively your electrician will be able to advise which option is best for you.
How do I choose bathroom lighting that conforms to building regulations?
How do I best fit rotary dimmer switches or dolly dimmer switches from the Jim Lawrence range?
How do I go about ordering a made to measure curtain pole ?
How do I measure for curtains or a blind?
What types of headers can I have on my curtains?
If you would like to discuss your options with a member of our friendly sales team, please call 01473 826685
Do I need a left or a right side handle or latch?
We are often asked how we determine which handle or latch is "left side" and which is "right side" as it tends to be different from one company to the next.
Our system is in fact very easy to use and works around which side of the door the latch or handle will physically be fixed to. The easiest way to determine this is to have a look at which side your hinges are on: If for example, your door has the hinges on the left then you will require a right side handle or latch. If your hinges are on the right, you will require a left side handle or latch.
How do I measure for a Dormer Rod?
How do I measure for a Portiere Rod?
How do I measure for Stair Rods?
Can I use Jim Lawrence lights outside the UK ?
Many of our customers wish to use our lighting outside the UK and Europe, but please note that other worldwide regions may not be covered by the same regulations as the BS EN Standard. To this end we do ask that the purchaser accepts responsibility for ensuring the compliance and compatibility of the lighting in the country they are to be used, as we are unable to guarantee compliance and compatibility outside our approved and tested regions of the UK and Europe.
We are able to offer an additional specialist bespoke testing and compliance service for regions outside the UK and Europe, such as commercial UL standards for the US, but this will incur further costs. To discuss your requirements in more detail please don’t hesitate to call our helpful sales team.