FAQs

Telephone: 01473 826685

Lines are open from 9am to 5.30pm on weekdays and 9am to 5pm on Saturdays.
Outside these hours, if you wish to leave a message on our answerphone we'll call you back promptly within opening hours.

Email: Sales@jim-lawrence.co.uk

We do our utmost to reply to customers' e-mails as quickly as possible. You can generally expect a reply to an e-mailed inquiry within 2 hours (within office hours).

Fax: 01473 824074

Post
Jim Lawrence
The Ironworks
Lady Lane
Hadleigh
Suffolk
IP7 6BQ

Our showroom and sales office are open Monday to Friday from 9am to 5.30pm, Saturdays from 9am to 5pm.

Outside these hours a message may be left on our answerphone (01473 826685) and we will get back to you the next morning.

If you purchase a product and wish to return it for whatever reason, we will exchange or refund it on return.
For full details please see our returns policy.

We are a manufacturing business selling direct to the end user, so we don't have any stockists. We do have an extensive showroom at our Suffolk workshop, the address of which is:

The Ironworks
Lady Lane 
Hadleigh
Ipswich
IP7 6BQ

Please bear in mind that if anything you purchase is not quite right for you, we operate a no quibble returns policy.

Yes. Simply visit www.jim-lawrence.co.uk on your mobile phone or tablet and you will be directed to our site designed for mobile devices.
It works with iPhones and most other mobile devices and there is also an app available in the Apple store.

Our main website is fully functioning on an iPad, and an app is not required for this.

Cookies are tiny files of letters and numbers that are stored on your computer when you visit web pages. In light of recent changes to legislation we are keeping our cookie policy under review, but our guiding principle is to treat our customers' information as we would wish our own to be treated.

We use cookies for the following reasons:

• To ensure that your shopping basket and orders work properly.
• To allow us to recognise and count the number of visitors to our site andto see how visitors move around the site when they're using it.

 We don't store personally identifiable information in the cookies we create, but we do use information gathered from them to improve our website.

Yes. Our website contains our complete range of products. You can also download the brochure in its entirety or in sections, or fill out the request form to be sent a copy in the post.

As soon as you place an order online you'll receive an automatically generated e-mail. A member of staff will then check your order within one working day and send you a further e-mail confirmation.
Please check the second e-mail carefully and let us know as soon as possible if any of the details are incorrect. If you do not receive the second e-mail within 2 days please let us know, as this suggests that we haven't received your order.

Our products are crafted in our Suffolk workshop. If your order is in stock it will be dispatched within 1-2 working days. If items need to be made, your order will be dispatched within 14 working days. Although we aim to hold stock, our stock moves quickly. Please be reassured that we will inform you if a delay is expected once your order is placed. Feel free to call if on a tight deadline. Please note items may take a little longer at certain times of year.

We're unable to offer a refund or exchange on bespoke or made-to-measure goods unless they're faulty.

Should you wish to cancel your bespoke or made-to-measure product for any reason, it's highly unlikely that we could sell it to another customer at full selling price. We therefore reserve the right to charge a cancellation fee of up to 50% of the full selling price once we have started to manufacture the product. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.*

(*None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see below.)

Please note our Ready Made lampshades are refundable, but due to their bespoke nature we're unable to offer a refund or exchange for Made to Order and Bespoke Shades.

We offer a fantastic variety of bespoke window dressing solutions tailor-made to your home’s unique requirements. To find out more about our made to measure curtain poles please view our helpful product sheets ‘Made to measure Curtain Pole guide’ and ‘JL Bay Window Guide’ or call our friendly sales team today 01473 826685 for advice and expert guidance.

If you are looking to have a curtain or blind made for your window but aren't sure how to measure up, we suggest having a look at our Guide to Measuring Curtains and Blinds.

If you would still like further advice, please email us or give us a call on 01473 826685

We have a range of different header styles available for your curtains. For a detailed explanation of each one, have a look at our Header Guide.

If you would like to discuss your options with a member of our friendly sales team, please call 01473 826685

We are often asked how we determine which handle or latch is "left side" and which is "right side" as it tends to be different from one company to the next.  

Our system is in fact very easy to use and works around which side of the door the latch or handle will physically be fixed to. The easiest way to determine this is to have a look at which side your hinges are on: If for example, your door has the hinges on the left then you will require a right side handle or latch. If your hinges are on the right, you will require a left side handle or latch. 

Perfect for smaller recessed windows our dormers rods are available in two diameters, 12mm and 16 mm, and are made to measure to fit your window perfectly. For more information please view our downloadable Dormer Rod Guide or call our helpful sales team for more advice

A great draft-proofing solution these rods are designed to open and close with your door. Available with a choice of two finials, Button or Cannonball, the rods are made to measure to your own dimensions. See our downloadable guide for a complete guide to choosing and measuring Portiere rods

See our Stair Rod Guide for help and advice on measuring up and choosing stair rods.

All our bathroom lighting has been carefully designed and constructed to make sure it’s safe for use in a bathroom. Each light is IP rated so you know exactly where in your bathroom is safe to install. For more information about which rating your light will require please download our bathroom lighting user guide.

Application Advice

To create the perfect look using our Country Paint Collection please view our handy Guide to Paint Application. 

General colour advice

Whilst every effort is made to display our paint colours online as accurately as possible, it is strongly recommended that sample pots are purchased before full orders are made as we cannot guarantee that your monitor’s display will match the true colour of the paint. It is also always recommended that before any application a small test patch is carried out, paint out a section and allow to dry before evaluating colour.

Batch colour variance

Although every batch material is weighed to within 0.1g and tight specification and quality control guidelines are always observed slight variations in colour and sheen may occur between paint batches. We advise that you check if you have paint from the same batch before decorating. If they are different you should intermix tins of varying batch numbers before each application. We recommend where possible paint from the same batch is used for the repair/touch up coat. If a different batch is used, intermix paint with any remaining paint from the same batch used on the wall needing repair. This again will help to avoid any visible variation in colour tones and finish. Over time paint colour may slightly alter both in can and on the wall and this is why a ‘touch up’ approach can cause difficulties when trying to achieve a uniform finish so we would recommend a full single coat is applied to achieve best results.

Returns Policy

Due to the nature of the product please be aware we will only accept paint returns if the tins are unopened and undamaged.

Storage and disposal

Paint is water-based and therefore should always be protected from frost. Store upright between 5ºC & 25ºC. Always replace lid after use & use within 12 months. Do not empty into drains or watercourses. Dispose of contents/container to waste disposal site in accordance with local/national regulations. Contact the local Environmental Department for disposal instructions.

Please always follow all health and safety advice as per the instructions detailed on the tin.

If you have any further questions about our Country Paint collection please don’t hesitate to call our friendly sales team on 01473 826685 or email us.

Please view our dimmer switch instructions for our complete guideline to successful and safe fitting of any rotary and dolly dimmer switches.