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Customer Service Advisor

Customer Service Advisor
Our outstanding customer service sets us out from the crowd. If you are looking for a sales advisor position in a happy working environment in the heart of rural Suffolk, and are passionate about homes and interiors, you could be just what we are looking for!

The Role:
  • As a Customer Service Advisor you will answer queries and take orders from our customers either on the telephone or in person in our showroom.
  • You will provide a knowledgeable, personalised service through your excellent communication skills, and your ability to build rapport with the customer.
  • You will have the ability to handle customer issues sensitively and efficiently and leave a lasting impression of goodwill.
Skills and qualifications required:
  • Confident computer skills, including experience of the Microsoft office suite.
  • Good listening, organisational and problem-solving skills are key.
  • You will have a strong background in providing excellent customer service either by working in retail or in an industry where delivering the best customer service experience really matters.
  • A keen interest in homeware and interior design would be an advantage
  • Excellent written and verbal communication skills
Please note, this retail position and is full-time, 5 days a week, to include a minimum of 44 Saturdays a year.

What we offer:
  • Competitive rates of pay.
  • A friendly, family business.
  • An exciting working environment where no two days are the same.
  • A clearly defined path of career progression to help grow your knowledge and skills within the sales team.
  • Company pension contribution.
  • Significant product discounts.
  • A 40 hour a week, full time position with 28 days annual holiday entitlement (including bank holidays).
If you are interested in joining our friendly team please send your CV to Nicola Halls, HR Manager, nicola@jim-lawrence.co.uk