Responsible retailing in these difficult times

Updated 17 November 2020

We wanted to start by thanking every one of our customers and staff for all your amazing support.

We are committed to delivering our products to the same high standards as ever in these challenging times and our priority is to support the health and well-being of all our staff.  We are blessed to have a fantastic team at our Suffolk workshops pitching in and working in every way they can to keep making and delivering our products to our customers as normal.

We are following all the government and Public Health England advice extremely closely and as a result have put the following additional actions in place for the time being and will continue to update this page as and when advice changes.

Responsible Retailing

As a mail order company safe delivery of our products is of paramount importance to us, and we have been working hard to make sure we can continue to offer exceptional service in these difficult times.

Our online shop is still open as usual

Our online shop is fully operating as normal.   However, we are currently experiencing an un-presidented level of orders and, due to the restrictions placed on our workshop by the social distancing rules, we are finding it difficult to keep up with demand.  Please be assured that we will do everything possible to get your order to you as quickly as we can.   The whole team here at Jim Lawrence are working flexibly across all departments as the last thing that we ever want to do is to let our customers down.

Christmas Delivery Schedule

The latest order date for pre-Christmas delivery will be Monday 23rd November.

We will not be dispatching any orders between Christmas and the New Year so any orders taken after that date will have an expected delivery date after the New Year.  However, if all the items on your order are in stock at the time of ordering, the expected delivery lead time will be 2-3 days as usual.  

Also, if all the items on your order are made and come into stock sooner than expected, then they will be dispatched to you as soon as they are ready, which could be before the end of the year.

Door Step Delivery

If you can’t, or would rather not, sign for a parcel at the time of delivery that is not a problem. Simply let us know your preferred safe delivery location ahead of time and we will ensure the courier leaves it in this location for you. If you haven’t requested this option, but do not wish to sign for the parcel on delivery the driver can, with your permission, add your name to the handheld delivery system instead. If you are unable to open the door, the driver will leave the parcel on the door step and, again, sign the screen on your behalf.

Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19) as these types of virus don't survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Extra Cleanliness Routines

We have put in place rigorous additional cleaning and disinfecting policies throughout the business. These include increased hand washing and extra care taken to clean high contact areas such as door handles, light switches, handrails and coffee making facilities.

Supporting our staff to make the right choices 

As a family run business, we absolutely prioritise the safety of our staff. All staff members are briefed  on the latest Government guidelines outlining what to do if they feel unwell.  Support is in place so that they can make the right decision and stay home if advised to ensure everyone’s ongoing safety.

In line with the latest Government guidelines on “Working safely during Covid-19” we have carried out a full risk assessment which we have shared with all our staff.   Click here to view the summary document.

Our Bath and Suffolk showrooms                                

Updated Sunday 1 November:  following the new guidelines on non-essential retail, our Hadleigh showroom will close at 3.30 on Wednesday 4th November and our Bath showroom will be closed from today onwards.

We thank you for all your patience and support during this difficult time, and sincerely wish you take care and stay safe.