Responsible retailing in these difficult times


We wanted to start by thanking every one of our customers and staff for all your amazing support.

Please be assured that, although our showrooms are still closed, we are still accepting orders via this website.  Our Customer Service Team are all safely working from home and will be happy to chat through any questions that you have.  Whilst we are absolutely committed to delivering our products to the same high standards as ever in these challenging times, our priority is to support the health and well-being of all our staff.  We are blessed to have a fantastic team at our Suffolk workshops pitching in and working in every way they can to keep making and delivering our products to our customers as normal.

We are following all the government and Public Health England advice extremely closely and as a result have put the following additional actions in place for the time being and will continue to update this page as and when advice changes.



Responsible Retailing


As a mail order company safe delivery of our products is of paramount importance to us, and we have been working hard to make sure we can continue to offer exceptional service in these difficult times.

Our 21 day promise is still in place


Our workshop team is fully prepared and we have put in place significant contingency plans this week, so at this time we are confident we can achieve our promise to deliver any out of stock items within 21 days of an order being placed. Obviously things are very much in flux at the moment, and we will update customers immediately if there is any likely impact to this promise, but for now it’s business as usual from the Jim Lawrence team!

Our online shop is still open as usual


Our online shop www.jim-lawrence.co.uk is fully operating as normal. We are well stocked for the coming months and will be launching some beautiful new lights over the coming weeks to try and make staying at home as stylish and bearable as we can.

Door Step Delivery


If you can’t, or would rather not, sign for a parcel at the time of delivery that is not a problem. Simply let us know your preferred safe delivery location ahead of time and we will ensure the courier leaves it in this location for you. If you haven’t requested this option, but do not wish to sign for the parcel on delivery the driver can, with your permission, add your name to the handheld delivery system instead. If you are unable to open the door, the driver will leave the parcel on the door step and, again, sign the screen on your behalf.


Public Health England has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19) as these types of virus don't survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Extra Cleanliness Routines


We have put in place rigorous additional cleaning and disinfecting policies throughout the business. These include increased hand washing and extra care taken to clean high contact areas such as door handles, light switches, handrails and coffee making facilities.

Supporting our staff to make the right choices 


As a family run business, we absolutely prioritise the safety of our staff. All staff members are briefed  on the latest Government guidelines outlining what to do if they feel unwell.  Support is in place so that they can make the right decision and stay home if advised to ensure everyone’s ongoing safety.

In line with the latest Government guidelines on “Working safely during Covid-19” we have carried out a full risk assessment which we have shared with all our staff.   Click here to view the summary document.


Our Bath and Suffolk showrooms are temporarily closed


Our showrooms are closed for now as we help to prevent the spread of coronavirus (Covid-19).  As soon as we feel that it is safe to re-open them we will post a message on the home page to let all our customers know.

During this temporary closure, our online shop and Suffolk workshop are still very much open and ready to help you in any way we can. For all enquires please call 01473 826699 to speak to one of  our friendly customer service team who are all safely working from home.  

We thank you for all your patience and support during this difficult time, and sincerely wish you take care and stay safe.



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