How do I contact Jim Lawrence?
Telephone: 01473 826685
Lines are open from 9am to 5.30pm on weekdays and 9am to 5pm on Saturdays.
Outside these hours, if you wish to leave a message on our answerphone we'll call you back promptly within opening hours.
We do our utmost to reply to customers' e-mails as quickly as possible. You can generally expect a reply to an e-mailed inquiry within 2 hours (within office hours).
Fax: 01473 824074
What are your opening hours?
Our showroom and sales office are open Monday to Friday from 9am to 5.30pm, Saturdays from 9am to 5pm.
Outside these hours a message may be left on our answerphone (01473 826685) and we will get back to you the next morning.
What is the Jim Lawrence Guarantee?
For full details please see our returns policy.
Where can I see your products - do you have any stockists?
Please bear in mind that if anything you purchase is not quite right for you, we operate a no quibble returns policy.
Can I view your site on my mobile device?
It works with iPhones and most other mobile devices and there is also an app available in the Apple store.
Our main website is fully functioning on an iPad, and an app is not required for this.
What are Cookies?
- To ensure that your shopping basket and orders work properly.
- To allow us to recognise and count the number of visitors to our site andto see how visitors move around the site when they're using it.
We don't store personally identifiable information in the cookies we create, but we do use information gathered from them to improve our website.
Are all your products available to purchase online?
How do I know you've received my order?
Please check the second e-mail carefully and let us know as soon as possible if any of the details are incorrect. If you do not receive the second e-mail within 2 days please let us know, as this suggests that we haven't received your order.
How long will my order take?
Delivery is by a next working day courier service, so if you ordered on say Wednesday afternoon your order would be despatched on Thursday for delivery on Friday. If you ordered earlier in the day on Wednesday we would try to despatch your order that day for delivery on Thursday, though at busy times of year this isn't always possible.
If your order is particularly urgent please let us know and we'll give it priority.
If any of your items need to be made, we will do our best to get your order out as quickly as possible but please allow up to 21 days. Bespoke ironwork, bespoke lampshades and soft furnishings may take a little longer at certain times of year.
What is the returns policy for bespoke items?
Should you wish to cancel your bespoke or made-to-measure product for any reason, it's highly unlikely that we could sell it to another customer at full selling price. We therefore reserve the right to charge a cancellation fee of up to 50% of the full selling price once we have started to manufacture the product. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.*
(*None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see below.)
Please note our Ready Made lampshades are refundable, but due to their bespoke nature we're unable to offer a refund or exchange for Made to Order and Bespoke Shades.
How do I go about ordering a made to measure curtain pole ?
How do I measure for curtains or a blind?
What types of headers can I have on my curtains?
If you would like to discuss your options with a member of our friendly sales team, please call 01473 826685
Do I need a left or a right side handle?
We are often asked how we determine which handle or latch is "left side" and which is "right side" as it tends to be different from one company to the next.
Our system is in fact very easy to use and works around which side of the door the latch or handle will physically be fixed to. The easiest way to determine this is to have a look at which side your hinges are on: If for example, your door has the hinges on the left then you will require a right side handle or latch. If your hinges are on the right, you will require a left side handle or latch.
How do I measure for a Dormer Rod?
How do I measure for a Portiere Rod?
How do I measure for Stair Rods?
How do I choose bathroom lighting that conforms to building regulations?
What do I need to know about the Country Paint Collection before I start decorating?
To create the perfect look using our Country Paint Collection please view our handy Guide to Paint Application.
General colour advice
Whilst every effort is made to display our paint colours online as accurately as possible, it is strongly recommended that sample pots are purchased before full orders are made as we cannot guarantee that your monitor’s display will match the true colour of the paint. It is also always recommended that before any application a small test patch is carried out, paint out a section and allow to dry before evaluating colour.
Batch colour variance
Although every batch material is weighed to within 0.1g and tight specification and quality control guidelines are always observed slight variations in colour and sheen may occur between paint batches. We advise that you check if you have paint from the same batch before decorating. If they are different you should intermix tins of varying batch numbers before each application. We recommend where possible paint from the same batch is used for the repair/touch up coat. If a different batch is used, intermix paint with any remaining paint from the same batch used on the wall needing repair. This again will help to avoid any visible variation in colour tones and finish. Over time paint colour may slightly alter both in can and on the wall and this is why a ‘touch up’ approach can cause difficulties when trying to achieve a uniform finish so we would recommend a full single coat is applied to achieve best results.
Due to the nature of the product please be aware we will only accept paint returns if the tins are unopened and undamaged.
Storage and disposal
Paint is water-based and therefore should always be protected from frost. Store upright between 5ºC & 25ºC. Always replace lid after use & use within 12 months. Do not empty into drains or watercourses. Dispose of contents/container to waste disposal site in accordance with local/national regulations. Contact the local Environmental Department for disposal instructions.
Please always follow all health and safety advice as per the instructions detailed on the tin.If you have any further questions about our Country Paint collection please don’t hesitate to call our friendly sales team on 01473 826685 or email us.