How do I contact Jim Lawrence?
Telephone: 01473 826685
Lines are open from 9am to 5.30pm on weekdays and 9am to 5pm on Saturdays.
Outside these hours, if you wish to leave a message on our answerphone we'll call you back promptly within opening hours.
We do our utmost to reply to customers' e-mails as quickly as possible. You can generally expect a reply to an e-mailed inquiry within 2 hours (within office hours).
Fax: 01473 824074
What are your opening hours?
Our showroom and sales office are open Monday to Friday from 9am to 5.30pm, Saturdays from 9am to 5pm.Showroom opening times over Christmas and New Year
Saturday 23rd December: open until 1pm
Sunday 24th December: closed
Monday 25th December: closed
Tuesday 26th December : closed
Wednesday 27th December: open 9 - 5.30pm
Thursday 28th December: open 9 - 5.30pm
Friday 29th December: open 9 - 5.30pm
Saturday 30th December : open 9 - 5pm
Sunday 31st December : closed
Monday 1st January : closed
From January 2nd onwards our showroom is open as usual
Outside these hours a message may be left on our answerphone (01473 826685) and we will get back to you the next morning.
What is the Jim Lawrence Guarantee?
For full details please see our returns policy.
Where can I see your products - do you have any stockists?
Please bear in mind that if anything you purchase is not quite right for you, we operate a no quibble returns policy.
Can I view your site on my mobile device?
What are Cookies?
- To ensure that your shopping basket and orders work properly.
- To allow us to recognise and count the number of visitors to our site andto see how visitors move around the site when they're using it.
We don't store personally identifiable information in the cookies we create, but we do use information gathered from them to improve our website.
Are all your products available to purchase online?
How do I know you've received my order?
Please check the second e-mail carefully and let us know as soon as possible if any of the details are incorrect. If you do not receive the second e-mail within 2 days please let us know, as this suggests that we haven't received your order.
How long will my order take?
Christmas Delivery Information - will it make it under the tree for the big day?
Our team is working extra hard in the workshop at the moment, and we will do everything we can to dispatch your items to you in time for Christmas.
If the item you have ordered is currently in stock, all orders placed before 20th December will make delivery before Christmas day.
If the item is not currently showing in stock please bear in mind we were only able to guarantee pre-Christmas delivery on orders placed up the 27th November. This includes the following bespoke items: made to measure curtain poles, portieres, dormers, curtains and blinds and made to order lampshades. We will do everything we can to get orders placed after this date out for the big day.
If you would like any further advice on delivery dates please don’t hesitate to contact our helpful sales team on 01473 826685 or email firstname.lastname@example.org
What is the returns policy for bespoke items?
(*None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see below.)
What do I need to know about the finishes the products are available in?
If you would like more information about a particular finish, or require a free sample, please do call our helpful sales team on 01473 826685.
How do I choose bathroom lighting that conforms to building regulations?
How do I best fit rotary dimmer switches or dolly dimmer switches from the Jim Lawrence range?
How do I go about ordering a made to measure curtain pole ?
How do I measure for curtains or a blind?
What types of headers can I have on my curtains?
If you would like to discuss your options with a member of our friendly sales team, please call 01473 826685
Do I need a left or a right side handle or latch?
We are often asked how we determine which handle or latch is "left side" and which is "right side" as it tends to be different from one company to the next.
Our system is in fact very easy to use and works around which side of the door the latch or handle will physically be fixed to. The easiest way to determine this is to have a look at which side your hinges are on: If for example, your door has the hinges on the left then you will require a right side handle or latch. If your hinges are on the right, you will require a left side handle or latch.