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Customer Services

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Telephone: 01473 826685

Welcome to the Jim Lawrence website. Our business is all about beautiful, individual products handmade in our Suffolk workshop, and the highest possible levels of customer service. I hope you'll find the information here helpful, but the most important things that customers need to know are:

  • If you're not happy with your purchase for any reason we will do our utmost to put that right, or will provide a prompt, no quibble refund if you prefer.
  • All our staff are based at our Suffolk workshop, so everyone you speak to will know our products through and through and can give knowledgeable advice. And if our customer services assistants can't help our engineers, technicians, designers etc are all on hand for advice.
  • Our business is run for the convenience of our customers, not our staff! The delivery and returns pages set out our standard procedures, but if you have a particularly urgent or difficult request we will always deal with it if possible.

I hope you enjoy browsing our website, and please remember that if you have any questions, we're here to help.

We have just returned from a mini break in Suffolk via your factory.
This time we took the !
Thanks to Sheryl for her enthusiastic tour...I could hardly believe that you actually make everything and in fact are making more rather than less on the premises. Fantastic. And what a lesson to the rest of industry.

To me it increases the value knowing that your products are made by blokes called Andy in Suffolk, and the tour made us feel part of it, thank you very much.
Mr & Mrs Freeborn
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