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Customer Services

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Telephone: 01473 826685

Welcome to the Jim Lawrence website. Our business is all about beautiful, individual products handmade in our Suffolk workshop, and the highest possible levels of customer service. I hope you'll find the information here helpful, but the most important things that customers need to know are:

  • If you're not happy with your purchase for any reason we will do our utmost to put that right, or will provide a prompt, no quibble refund if you prefer.
  • All our staff are based at our Suffolk workshop, so everyone you speak to will know our products through and through and can give knowledgeable advice. And if our customer services assistants can't help our engineers, technicians, designers etc are all on hand for advice.
  • Our business is run for the convenience of our customers, not our staff! The delivery and returns pages set out our standard procedures, but if you have a particularly urgent or difficult request we will always deal with it if possible.

I hope you enjoy browsing our website, and please remember that if you have any questions, we're here to help.

I have just received the beautiful pantry pendant lights and have been so impressed with the whole service, including the actual lights, that I just wanted to e-mail to say thank you.
We're currently renovating an old farmhouse and have dealt with a large amount of companies, but to date your company has outshone the rest by miles. I called a number of times for advice on these lights and was given helpful, friendly advice and it has just been a very pleasant, easy service from start to finish.
Thank you so much and we will definitely be back.
Mrs K Shrimpton
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