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We're a Suffolk based family business. All our staff are trained and knowledgeable about our products.

We can be contacted by phone or at our showroom Monday to Friday from 9am to 5.30pm, Saturdays from 9am to 5pm and Sundays from 10am till 4pm.
An answerphone takes messages out of hours which will be dealt with promptly the following working day.

You can order with total peace of mind with the Jim Lawrence Guarantee.

On Sunday 14th September our website needs to be shut down for a few hours due to essential maintenance; you can still phone us or visit the Showroom between 10am and 4pm - we will still be open for business!

 
 
 

Terms and conditions

Terms and conditions
Welcome to the Jim Lawrence terms and conditions. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer services team at sales@jim-lawrence.co.uk or on 01473 826685.

Definitions

'Conditions' means these terms and conditions. 'Product' means a product displayed for sale on the Website. 'Website' means the website located at www.jim-lawrence.co.uk or www.jimlawrencecontracts.co.uk or any subsequent URL which may replace either of them.

Use of the Website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and complete and that you will notify us of any changes.

Indemnity

You agree fully to indemnify, defend and hold us, our officers, directors, employees, agents and suppliers, harmless from and against all claims, liability, damages, losses, costs and expenses, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account or personal information.

Our rights

We reserve the right to:
  • modify or withdraw this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website or any part of it following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Privacy

The privacy policy below is incorporated into these Conditions.

Purchase of Products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation

The technical steps required to create the contract between you and us are as follows:
  • You place the order for your products on the Website by completing the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send you an order acknowledgement e-mail detailing the products you have ordered. This is not an order confirmation or order acceptance from Jim Lawrence Traditional Ironwork Ltd.
  • As your order is despatched from our workshop we will send you a despatch confirmation e-mail.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products.

The contract will be concluded in English.

Refund policy

We hope you'll be pleased with your purchase. Should you wish to return anything bought from us, we'll be happy to refund or exchange a product provided it's returned in its original packaging and in fully resaleable condition. Returns should be made within a reasonable time (usually 3 months). Please see below for exceptions to this policy.

If the product returned is not in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • the original account no longer exists
  • the original account details have expired
  • the order has been placed exclusively with gift vouchers
  • the recipient requires a credit
We're unable to offer a refund or exchange on made-to-measure goods unless they're faulty.

Delivery charges

We'll refund any delivery charge you've paid when a product is damaged, faulty or incorrect but not otherwise. We'll refund the price of the item to the purchaser or exchange the product once it's received by us.*

Cancellation of made-to-measure products

Should you wish to cancel your made-to-measure product for any reason, it's highly unlikely that we could sell it to another customer at full selling price. We therefore reserve the right to charge a cancellation fee of up to 50% of the full selling price once we have started to manufacture the product. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.*

*None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see below.

Contract cancellation under the Distance Selling Regulations ('DSR')

You are entitled to cancel this contract under the DSR if you wish, provided that you exercise your right and notify us in writing or other durable medium (eg fax or e-mail) no longer than 7 working days after the day on which you receive the Products. If you have exercised your right in accordance with these conditions and your order has already been despatched, we will refund the original purchase price and delivery charge.

Please note that you do not have a right to cancel this contract under the DSR if you are contracting as a business, or if you have previously inspected the Products. Furthermore, your right to return Products does NOT apply to goods made to your specification.

Description of Products

We will take all reasonable care to ensure that all details regarding Products appearing on the Website are correct at the time when the information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy.

General

Intellectual property

You acknowledge and agree that all copyright, trademarks and other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of information we place on the Website, we make no warranties, whether express or implied, in relation to its accuracy.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We will not be liable in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentation) or otherwise in connection with the Conditions for any economic loss, any loss of goodwill or reputation, or any special or indirect losses arising out of or in connection with the provisions of any matter under the Conditions.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your rights under the DSR.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

Severance

If any part of the Conditions is deemed unlawful, void or otherwise unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. You confirm that, in agreeing to these Conditions, you have not relied on any representation save to the extent that it has expressly been made a term of these Conditions. Your statutory rights are not affected by these Conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

The registered address of Jim Lawrence Traditional Ironwork Ltd is: The Ironworks
Lady Lane Industrial Estate
Hadleigh
Suffolk
IP7 6BQ

Privacy Policy

At Jim Lawrence Ironwork, we respect your privacy and are committed to maintaining it. Full details of our privacy policy are given below. In the event that we make any changes to the policy, the information below will be updated immediately.

How do we use the information you give us?

In accordance with the Data Protection Act 1998, the information given by you at the time of placing the order is used:

  • To administer your account and help process your order.
  • To contact you from time to time regarding Jim Lawrence products (via post or email).
  • We will only contact you by telephone if there is a query regarding your order.

If you have any concerns regarding any details we may hold about you, please contact sheena@jim-lawrence.co.uk.

Disclosing information we collect to third parties

Unless it's necessary for operational reasons (for instance for the delivery of an order or posting of a brochure) we won't disclose your details to third parties. We will never disclose your payment details to third parties. We do not sell, rent or exchange customer details for marketing purposes.

Customer consent

By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us. If you'd like to unsubscribe at any time please call us on 01473 826685 or e-mail sales@jim-lawrence.co.uk. Please let us know all the email and postal addresses you have given us in the past. Alternatively, write to us at Jim Lawrence Ironwork, The Ironworks, Lady Lane Industrial Estate, Hadleigh, Suffolk IP7 6BQ.

Cookies

Cookies are tiny files of letters and numbers that are stored on your computer when you visit web pages. In light of recent changes to legislation we are keeping our cookie policy under review, but our guiding principle is to treat our customers' information as we would wish our own to be treated.

We use cookies for the following reasons:
  • To ensure that your shopping basket and orders work properly.
  • To allow us to recognise and count the number of visitors to our site and to see how visitors move around the site when they're using it. We don't store personally identifiable information in the cookies we create, but we do use information gathered from them to improve our website.

Security

At Jim Lawrence Ironworks we take your online security very seriously. Full details of how we protect the information you provide us are given below.

When you place your order, you will notice that pages which collect your payment data begin with the address https://secure.jim-lawrence.co.uk and the address bar will be green. In this secure mode the server uses 128bit high level encryption. The secure server software encrypts all information, including credit card numbers, passed between your browser and the server.

We will comply with applicable Data Protection legislation to ensure that your personal information is kept secure and processed fairly and lawfully.

We are registered with the Mailing Preference Service and abide by its terms and conditions.

To check the security of our website, simply look in your browser window (often the lower bar) when you fill in your payment details. You will see an unbroken key or closed lock symbol, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
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