We hope you'll be delighted with your purchase, however, returning any product could not be simpler. Call us on 01473 826685 and we will arrange for the items to be collected at a convenient date. Whilst we are happy to pay carriage costs on any damaged products, should you simply not like the goods and wish to return or exchange them our standard carriage costs will apply. Return carriage costs are £12 within mainland England, Wales and Scotland. You may wish to return small items by post, in which case we recommend that you use an insured form of postage. In either case, please complete the returns form enclosed with your order as this helps us deal promptly with your return.
Products should be returned in their original packaging and in fully resaleable condition. Whilst we try to be flexible with returns, we reserve the right not to refund or exchange any products returned more than 3 months after purchase. Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty. None of the above affects your statutory rights when goods are faulty or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms and Conditions.