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We're a Suffolk based family business. All our staff are trained and knowledgeable about our products.

We can be contacted by phone or at our showroom Monday to Friday from 9am to 5.30pm, Saturdays from 9am to 5pm and Sundays from 10am till 4pm.
An answerphone takes messages out of hours which will be dealt with promptly the following working day.

You can order with total peace of mind with the Jim Lawrence Guarantee.

 
 
 

Frequently asked questions

How do I contact Jim Lawrence

Telephone: 01473 826685

Lines are open from 9am to 7.00pm on weekdays and 9am to 5pm on Saturdays. Outside these hours, if you wish to leave a message on our answerphone we'll call you back promptly within opening hours.

Email: Sales@jim-lawrence.co.uk

We do our utmost to reply to customers' e-mails as quickly as possible. You can generally expect a reply to an e-mailed inquiry within 2 hours (within office hours).

Fax: 01473 824074

Post

Jim Lawrence
The Ironworks
Lady Lane

Hadleigh
Suffolk
IP7 6BQ
What are your opening hours?
Our showroom and sales office are open Monday to Friday from 9am to 5.30pm and Saturdays from 9am to 5pm. The office is also open until 7pm during the week, so our knowledgeable staff are available to speak to during the evenings.

Outside these hours a message may be left on our answerphone (01473 826685) and we will get back to you the next morning.

What is the Jim Lawrence Guarantee?
If you purchase a product and wish to return it for whatever reason, we will exchange or refund it on return. For full details please see our returns policy.
Can I see your products? Do you have any stockists?
We are a manufacturing business selling direct to the end user, so we don't have any stockists. We do have an extensive showroom at our Suffolk workshop, the address of which is:

The Ironworks
Lady Lane Industrial Estate
Hadleigh
Ipswich
IP7 6BQ

Please bear in mind that if anything you purchase is not quite right for you, we operate a no quibble returns policy.

Visit our Showroom

Here you can view our beautifully displayed products in our 5,000 sq ft showroom which includes room settings. Open seven days a week, you will get expert advice on your home furnishings, can arrange to tour the workshops & forge and even enjoy complimentary drinks. With ample parking, it's a relaxing way to shop.

Our showroom will be open longer for special late night Christmas shopping until 7pm on Thursday 4 and 11 December.

Hot drinks and mince pies will of course be available and the showroom will be dressed to impress. It's a perfect chance to pick up some elegant Christmas gifts, and finish any last minute touches to your home before friends and family descend for the season!



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Are all your products available to purchase online?
Yes. Our website contains our complete range of products. However you can download the brochure in its entirety or in sections, or If you would like to be sent a copy of our brochure, please fill out the request form.
How do I know you've received my order?
As soon as you place an order online you'll receive an automatically generated e-mail. A member of staff will then check your order within one working day and send you a further e-mail confirmation.
Please check the second e-mail carefully and let us know as soon as possible if any of the details are incorrect. If you do not receive the second e-mail within 2 days please let us know, as this suggests that we haven't received your order.
How long will my order take?
If all the items you've ordered are in stock, we will send your order out straightaway.
Delivery is by a next working day carrier service, so if you ordered on say Wednesday afternoon your order would be despatched on Thursday for delivery on Friday. If you ordered earlier in the day on Wednesday we would try to despatch your order that day for delivery on Thursday, though at busy times of year this isn't always possible. If your order is particularly urgent please let us know and we'll give it priority.

If any of your items need to be made, we will do our best to get your order out as quickly as possible but please allow up to 14 days. Bespoke ironwork, bespoke lampshades and soft furnishings may take a little longer at certain times of year.
Mobile site
Visit www.jim-lawrence.co.uk on your mobile device, you will be directed to our site designed for mobiles.
It works with iPhones and most other mobile devices. The app is also available on the app store.
Our main website is fully functioning on an iPad, and an app is not required for this.
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