Our customers are often kind enough to give us feedback on our products and services. A number of comments are shown throughout the website, and we've also included a small selection here. It makes Jim's day when he receives one of these emails, not to mention the members of staff concerned.
Of course we don't always get it right and we're as grateful for suggestions of how we can improve as we are for the lovely things that people say. If there's anything you'd like to tell us, please email email@example.com.
I just had to let you know how delighted I was to receive the beautiful mirror you have made for me. It is everything I had hoped for, not just in dimensions, but also the finish - the workmanship being perfect. It fits the dressing table brilliantly!
Ms F Meek, April 2013
You have always all been incredibly helpful, wonderful at responding to queries.
We all- the whole family including even teenage boys- enjoy the furnishings- luxuriant but not overstated curtain materials and lampshades, and our whole house is lit with the warm glow from beautiful Jim Lawrence lighting.
Dr J Dixon, March 2013
Many, many thanks for the order. The handles are perfect and the quality second to none. Please also pass on my thanks to the very helpful lady who took the order on the phone.
The catalogue is also superb, and I am sure there will be further purchases to follow.
Thank you all again.
Mr J Grainger, March 2013
I just wanted to email and say thank you for our lovely lights. After 11 years of building we finally got round to putting in a new kitchen with a breakfast bar area. However, having a love for a traditional farmhouse look I couldn't find any lights that fitted in to go over the small breakfast bar area.
I have been an avid reader of Country Living magazine for a number of years and attend their fairs twice a year. Therefore I was so thrilled to see your advert with the exact lights I was looking for - the small antique brass ones.
Following your efficient response to our order and delivery, they now have pride of place and look perfect. I'm so thrilled. A very satisfied customer and I will certainly recommend you.
Mrs S Baldock, March 2013
I would just like to say a big thankyou to everybody for the great service I have received whether online or coming to the showroom, everything has arrived beautifully packed and when you have said it would.
My last delivery was the Roman Blind which looks stunning.
Mrs A Smith, February 2013
I just wanted to write to say how pleased we are with our bespoke lamp shade we ordered from you, that was delivered last week.
It looks beautiful and your customer service was excellent, keeping us informed and up to date with the progress of the order and the delivery.
We love our shade; it looks perfect in the room, just what we wanted!
Thank you, we will be recommending you.
Mrs I Beauchamp, January 2013
We would just like to express our thanks for both the quality of the products received and the service.
We have been renovating a house in France, and all our French friends have been mightily impressed by the lights from yourselves, to the extent that you may well have further enquiries.
All in all a great impression all round. We had purchased some lights from yourselves a few years ago, and were as pleased then as we are now, so we will not hesitate to recommend your products.
Mr M Riddiford, January 2013
Can I just take this opportunity to say how impressed I am with your company? All the staff are polite, extremely helpful and efficient.
I have recently used the web for an order and thought the web site excellent and easy to navigate around - it made sense!! And the 'phone version' of the website was great too - fantastic for sneaky looks at your gorgeous products!
Mrs D Newton, December 2012
I honestly LOVE your products! I am always very happy with the quality products that I have ordered from Jim Lawrence and even when things don't go quite to plan, you and your colleagues in customer services are always very helpful and get things sorted.
Thank you all for your help, I shall no doubt be in touch again when we do our next refurbishment project! In the meantime I shall recommend you to others who need decent light fittings!
Mrs C Deacon, December 2012
There is nothing I can say about your service and our product except that everything was perfect and Emily Vardon-Hynard who took the order was so helpful.
We were very pleased to receive the order so quickly and are thrilled with the shade - it suits the lamp base to perfection. We wish we had heard of your service long ago!
Thank you very much indeed. I will keep your details and pass them on should members of our family or one of our friends need any of your products.
Mrs V Andrews-Jones, December 2012
I'm absolutely delighted, the rococo ceiling rose is beautiful and the nickel escutcheons match the old door knobs on the bedrooms brilliantly both of which have put the finishing touch to my landing.
Thank you very much for a quick and very efficient service.
Mrs C Steele, November 2012
Wow - I cannot believe your service - I asked for samples on Monday, got them yesterday, ordered the fabric late afternoon after asking loads of questions and have just received it by courier.
Beautiful fabric, great quality and well packed. Truly amazing and helpful service. Thank you so much.
Mrs M Benson, November 2012
I just wanted to say what a pleasure it is to order from your company. Your website is very easy to navigate, your sales and despatch team are very helpful and efficient and finally your products are manufactured to a very high standard. We have been asked by many visitors, including our electricians, where we got our lights from and have been happy to pass on your contact details.
I have made purchases from a lot of companies during our renovation and I can honestly say that you are one of my favourite companies to deal with because I can order quickly and know I am going to get a quality product and excellent service so thank you!
Mrs A Duxbury, October 2012
I have just received the two Barrington table lamps and they are even more wonderful than I imagined - can't wait to take delivery of the shades now to see them in their full glory!
I have never experienced this level of personal and efficient customer service before and I will have no hesitation in recommending Jim Lawrence to all my friends and family.
Mrs J Stamp, September 2012
I just want to say how pleased I am with the 3 x Wall lights that arrived yesterday.
They are so lovely and of such good quality that I felt that I had to write and tell you that I will recommend you to my family and friends.
Mrs L Yates, September 2012
Over the last few months, I have had several reasons to contact your Customer Services team and have spoken to a variety of people. Without exception, they have been polite, helpful, co-operative and resourceful. It has been a pleasure to deal with them
Many thanks for their excellent service
Mr and Mrs Webb, September 2012
Please pass my thanks on to all your ladies and guys as I know it is a team effort.
I must say I have always had tremendous service from you all and helpful advice when asked. That is why I return again and again- - I know that the quality of the goods and staff are second to none.
Mrs J Purcell-Smith, August 2012
At the end of last year I wrote to say how great it was to deal with Jim Lawrence. Well, not surprisingly, I have been delighted once more and your service is truly so exceptional that I just had to drop another line.
Friendly, competent, confident, efficient, brilliant.
Mrs J Hooker, August 2012
Just wanted to say how pleased we are with the lighting. It all arrived quickly, safely and was well packaged. They are our first purchases for our soon to be renovated house and we were naturally very excited to open them. We are very impressed with the quality of the items and how beautiful they are.
All round we think it is just how products and services should be.
Mr D Van Den Toorn, July 2012
Thank you for your patience, you clearly value my custom and I am extremely impressed by your products. Your customer service is exemplary.
Ms K Price-Lamnea, July 2012
Many thanks for the four bulbs which arrived by UK Mail at 9 am this morning. Our electrician, who fitted the spotlights, was most impressed with your products, and said "very good quality." We shall be ordering very soon some outdoor lighting.
Thank you and your staff once again. Britain has hope!!
Mr and Mrs Angus, June 2012
"I just wanted to email you and let you know how delighted we are with our new double cottage wall lights. They look beautiful and suit the room perfectly and are just what we were looking for.
Thank you also for the very prompt delivery. The lights and the shades arrived in perfect condition, having been very carefully wrapped and boxed.
It has been an absolute pleasure to deal with a company with such excellent customer service and attention to detail. I now have my eye on some more of your products as we slowly renovate and decorate our 1750's cottage!"
Mrs A Semmons, May 2012
"Having struggled to find wall lights with shades in our local shops, we came across your advert in a magazine and rang for your catalogue, attracted by having a craftsman made product.
The catalogue was both beautiful and informative, and we fell for the tulip design double & single wall lights. The website was simple to use and enabled us to look at the different combinations and select the right colour finish we wanted. Ordering was very straight forward.
We were apprehensive about them coming having not seen them, but when they arrived we were absolutely thrilled. They came first thing in the morning on the day promised, beautifully packed and packaged. We are delighted with the craftsmanship and feel we have something really unique and special.
Thank you all for such excellent service."
Mr L and Mrs J Freck, April 2012
"I just want to say how pleased I am with my Double Smuggler wall lights and my matching pendant light.
They look absolutely gorgeous, just what I was after, a traditional look but still with a modern edge to them. I also have to praise your customer service staff who were extremely helpful with my problem of mounting my lights. I was delighted to know that with a small additional charge you re-supplied them with a raised back to allow room for the cables that my husband could not recess into the wall.
I would not hesitate in recommending your company and will be back for more."
Mrs A Eales, March 2012
"We called in to view your 'new' showroom and; as usual with your stuff; bought more than we intended.
Michelle was pleasant, knowledgeable and professional in every way and is a great ambassador for your company. If my business was not 70 odd miles away, I'd be tempted to try to poach her from you!
The quality of your products speaks for itself and we'll be visiting you again I fear as my wife is making plans to fit some of your products into our home even as I type this missive."
Mr R Neal, January 2012
"The products that I ordered are lovely and although it is difficult ordering online without seeing the items, they are just as expected and look great.
I have been really impressed by your service and products and would highly recommend you to others."
Mrs R George, January 2012
"We are very quick to complain but slow to praise and l just felt l needed to thank your company for the personal and very professional service l received. From my initial inquiry to the end product l was continually amazed at how efficient and pleasant all your staff were.
It was good 'old fashioned' service at its best and the end result did not disappoint, top quality products.
It was such a pleasure to do business with a company that actually seemed to care with service and quality at the top of its priorities. It might only be a small thing and some people might think not important but even the way my items were carefully packed showed pride in the product and l would to thank Robin who packed my last order.
Many thanks to all and l will not hesitate in recommending your company to all my friends."
Mrs H Thompson, December 2011
""Unaccustomed as I am......" I felt I must write to say what a super 'customer experience' I've had dealing with Jim Lawrence Ironworks. From the word go, it's been a pleasure. Just looking at the website and brochure for a start. Gorgeous things. The staff?? Your team members with whom I've spoken, have been competent, confident, helpful and so friendly without being overly familiar (I sound like Lady Bracknell!!).
You have obviously put a lot of thought and effort into getting everything just right. Congratulations. I'll have no hesitation whatsoever in recommending you to all and sundry.
Starting to save the pennies now for the next purchase!"
Mrs J Hooker, November 2011
"I have just received the beautiful pantry pendant lights and have been so impressed with the whole service, including the actual lights, that I just wanted to e-mail to say thank you.
We're currently renovating an old farmhouse and have dealt with a large amount of companies, but to date your company has outshone the rest by miles. I called a number of times for advice on these lights and was given helpful, friendly advice and it has just been a very pleasant, easy service from start to finish.
Thank you so much and we will definitely be back."
Mrs K Shrimpton, November 2011
"I just wanted to say a huge and massive thank you for providing such a first class, warm, courteous, and highly professional service with my recent order.
The curtains are again absolutely beautiful and of the highest standard and value. You managed to have my 7 pairs of full length curtains made and delivered in just 1 week!
Many thanks again - you should all be very proud of yourselves!"
Mrs H Gordon, October 2011
"I would just like to express my gratitude for the amazing service I have just received from Jim Lawrence - absolutely fantastic.
My lamp is safely back- many, many thanks and especially to Jon for organising it all."
Mrs E Attfield, September 2011
"I would like to thank you and your company - and Lauren Irvine, who I think took my orders over the phone. The service received was excellent, friendly and competent. The products are nothing short of fantastic and are truly beautiful.
Thanks again for the beautiful products and the excellent service."
Mr M Dahill, August 2011
"I just wanted to thank all the team at Jim Lawrence for outstanding customer service.
Your help both in the beautiful showroom and over the telephone could not have been more professional and all the products you have supplied are perfect.
I'm delighted to have recommmended the company time and time again."
Mr J Pye, August 2011
"Just wanted to say a big thank you to all the team at Jim Lawrence for getting our recent curtain and blind order out to us in time for our party. We are thrilled with them. In a time when quality and customer service are somewhat lacking you are a pleasure to deal with. The lights we purchased from your showroom, and the order we have just received are equally beautiful and I know we will be ordering again in the future."
Mrs Kinsella, July 2011
"We have just returned from a mini break in Suffolk via your factory. This time we took the tour...wow !
Thanks to Sheryl for her enthusiastic tour...I could hardly believe that you actually make everything and in fact are making more rather than less on the premises. Fantastic. And what a lesson to the rest of industry.
To me it increases the value knowing that your products are made by blokes called Andy in Suffolk, and the tour made us feel part of it, thank you very much."
Mr and Mrs Freeborn, June 2011
"We are simply wowed with the service at Jim Lawrence.
Our second experience with the company has been even more impressive than the first and will undoubtedly lead to many more!
I am stunned at the speed and efficiency at which Jim Lawrence delivers. Thank you so much for making this experience so easy."
Mrs S Jackson, May 2011
"I am writing to thank you for the most brilliant service. You have all been so helpful, especially as I needed a special item made. I have found you all to be so polite, friendly and nothing has been a problem for you.
Also... the products are of excellent quality and well packaged, and I have received them very quickly."
Mrs L Hare, April 2011
"Once we'd got one JL fitting, we kept feeling unhappy with other people's products. We ended up buying far more from you than we'd intended, but we're delighted with the lights and with the shades.
I was also impressed when I sent an email - I got such a quick response, in the evening, from the man himself - on holiday! My wife would say he needs to switch off occasionally!"
Mr J Fergusson, April 2011