Our customers are often kind enough to give us feedback on our products and services. A number of comments are shown throughout the website, and we've also included a small selection here. It makes Jim's day when he receives one of these emails, not to mention the members of staff concerned.
Of course we don't always get it right and we're as grateful for suggestions of how we can improve as we are for the lovely things that people say. If there's anything you'd like to tell us, please email firstname.lastname@example.org.
Your customer service was outstanding and nothing was too much trouble. Sarah gave great advice about what size of lampshade to go for to suit my existing lamp base and kept me informed at every stage of the process.
I would not hesitate to use you again or recommend you, the customer service and bespokeness of your products and service are second to none.
Well done and a particularly big thank you to Sarah for all her help and patience with me!
Mrs S James, August 2014
Your service was exemplary in every respect and I have found everyone I have dealt with to be friendly, helpful and highly focussed on customer service. The turnaround time has been the best.
Mrs T Ludlow, July 2014
I am delighted with the high level of Customer Service being presented by you.
Considering the difficult times that businesses are experiencing and hopefully passing through, it's a really great example of a genuine Customer Service focused company...it's a shame that we don't need anymore lights!
Keep up the good work, it's what makes you stand out as a company.
Mr R Hardy, July 2014
I was so impressed with your service and product that I decided to order a sofa lamp, which has just arrived.
Once again, this is a beautiful, well-designed, functional lamp. Its squared, low-profile base is perfect for tucking under the sofa and the light is at a perfect height for reading - all exactly as it should be - so thank you, once again!
Mrs M Coleman, June 2014
We've been really impressed with the way our order has been handled. Everyone we have spoken to at Jim Lawrence has been knowledgeable, friendly and helpful. Calls are returned promptly, your staff trace the order history straight away so that you don't have to go everything from scratch each time you call and there's a real sense that your firm cares about giving the best customer service it can provide.
It's been a pleasure dealing with you.
Mr J Crawforth, May 2014
Thank you SO much! The replacement lamp has just arrived, is fully functional in every which way and is all I hoped it would be.
I will be recommending your company whenever I can: your response to my plea was the best example of customer service I have seen in a long time.
Mrs M Coleman, May 2014
Just a quick email to thank you for the quick delivery of our new lamp.
We had been struggling to find a suitable replacement for a genuine period oil lamp that had been converted to electric and served many years before submitting to the onslaught of the seasons.
When I phoned to ask about the suitability of the lamp for outdoor use, the telephone was answered instantly, and it was the assured answers to my queries that resulted in the order being made - which is absolutely perfect for the job.
Mr J Read, May 2014
I visited your showroom today and not only was I very impressed with the extensive range and quality of your products, but the 2 sales people were incredibly helpful and knowledgeable. Nothing was too much trouble and we were made to feel very welcome.
Mrs D Weston, May 2014
Thank you so much for my order - it arrived safely this morning. I'm delighted with the product (heart shaped hook) which is a small gift for my daughter's new kitchen. The quality is impressive, I don't doubt she'll be ordering other things from you once she sees her gift.
Mrs B Cobb, April 2014
I need to mention the customer service myself and my cousin have experienced at Jim Lawrence; it has really been excellent, in fact, I am struggling to think of anywhere else where the staff are so friendly, knowledgeable and patient.
Mrs H Gregory, March 2014
I want you to know that I am thrilled with my bespoke lampshades, from my first phoning your company to receiving my lampshades, I cannot fault your service.
It would be nice if more companies treated customers in the same way you do, it would be less stressful.