Our customers are often kind enough to give us feedback on our products and services. A number of comments are shown throughout the website, and we've also included a small selection here. It makes Jim's day when he receives one of these emails, not to mention the members of staff concerned.
Of course we don't always get it right and we're as grateful for suggestions of how we can improve as we are for the lovely things that people say. If there's anything you'd like to tell us, please email firstname.lastname@example.org.
Your service was exemplary in every respect and I have found everyone I have dealt with to be friendly, helpful and highly focussed on customer service. The turnaround time has been the best.
Mrs T Ludlow, July 2014
I am delighted with the high level of Customer Service being presented by you.
Considering the difficult times that businesses are experiencing and hopefully passing through, it's a really great example of a genuine Customer Service focused company...it's a shame that we don't need anymore lights!
Keep up the good work, it's what makes you stand out as a company.
Mr R Hardy, July 2014
I was so impressed with your service and product that I decided to order a sofa lamp, which has just arrived.
Once again, this is a beautiful, well-designed, functional lamp. Its squared, low-profile base is perfect for tucking under the sofa and the light is at a perfect height for reading - all exactly as it should be - so thank you, once again!
Mrs M Coleman, June 2014
We've been really impressed with the way our order has been handled. Everyone we have spoken to at Jim Lawrence has been knowledgeable, friendly and helpful. Calls are returned promptly, your staff trace the order history straight away so that you don't have to go everything from scratch each time you call and there's a real sense that your firm cares about giving the best customer service it can provide.
It's been a pleasure dealing with you.
Mr J Crawforth, May 2014
Thank you SO much! The replacement lamp has just arrived, is fully functional in every which way and is all I hoped it would be.
I will be recommending your company whenever I can: your response to my plea was the best example of customer service I have seen in a long time.
Mrs M Coleman, May 2014
Just a quick email to thank you for the quick delivery of our new lamp.
We had been struggling to find a suitable replacement for a genuine period oil lamp that had been converted to electric and served many years before submitting to the onslaught of the seasons.
When I phoned to ask about the suitability of the lamp for outdoor use, the telephone was answered instantly, and it was the assured answers to my queries that resulted in the order being made - which is absolutely perfect for the job.
Mr J Read, May 2014
I visited your showroom today and not only was I very impressed with the extensive range and quality of your products, but the 2 sales people were incredibly helpful and knowledgeable. Nothing was too much trouble and we were made to feel very welcome.
Mrs D Weston, May 2014
Thank you so much for my order - it arrived safely this morning. I'm delighted with the product (heart shaped hook) which is a small gift for my daughter's new kitchen. The quality is impressive, I don't doubt she'll be ordering other things from you once she sees her gift.
Mrs B Cobb, April 2014
I need to mention the customer service myself and my cousin have experienced at Jim Lawrence; it has really been excellent, in fact, I am struggling to think of anywhere else where the staff are so friendly, knowledgeable and patient.
Mrs H Gregory, March 2014
I want you to know that I am thrilled with my bespoke lampshades, from my first phoning your company to receiving my lampshades, I cannot fault your service.
It would be nice if more companies treated customers in the same way you do, it would be less stressful.
Mrs J Beckwith, March 2014
Just wanted to say that I have received my candlesticks today and they are absolutely perfect!
I have been buying Jim Lawrence products since 2002 and have always been really pleased with both the products and the exceptional customer service.
Mrs C McVeigh, March 2014
I want to tell you how completely thrilled we are with our lamps. They are absolutely perfect and really finish off our drawing room beautifully.
Thank you so very much.
Mrs S Hoult, March 2014
Just to let you know I am absolutely delighted with my new door curtain. It will keep the hallway cosy and warm during the Winter. The materials used are excellent and it is beautifully made. I have always wanted some fabric in Toile De Jouy after seeing it in a stately home and now I have achieved my purpose.
Mrs C Platt, March 2014
May I congratulate you on the quality products I have purchased and the excellent service I have received. I have brought products before and will continue to use your service and recommend you to friends.
Mrs M Gibson, February 2014
My wife is over the moon with her new lamp and shade. As soon as you pick the lamp up you know it's quality and it looks great in the front room window.
I'm also very grateful for the assistance we received from Beverly, Rosie and Lauren during placing the order. All in all a first class team I'm sure we will be using you again.
Mr P Sigsworth, February 2014
The hinges have now arrived, and look excellent.
Your firm went out of their way to help me; and at all times the people I spoke to were extremely friendly and helpful. A really excellent service.
Mrs V Pollard, February 2014
I just wanted to say "thank you" for sending me the lovely wall lights for my bathroom. I am very impressed by your efficiency.
On the site, it was stated that you had two of these lights left, and sure enough, I was shipped the lights in very quick time. I shall use you again as the lights look lovely!
Mrs A Carroll, January 2014
I have been very impressed with every aspect of this order from the ease of navigation on your website, including the 'lampshade builder', the ordering process, the communications received afterwards, the packaging, delivery and finally, the product itself which is obviously of superior quality, excellently made and a cut above the rest - thank you.
Mrs C Parkinson, January 2014
We are delighted with the repair and rewiring of our lamp - also love the new lampshade we chose to be made for it. Thank you for your help. It is always a pleasure to visit the showroom.
Mrs P Rose, January 2014
My previous order came quickly and we were really pleased with them, very good quality. My partner has a building company and will recommend you to his clients.
Mrs G Ault, December 2013
Just to say that the lights we bought from you are all installed and they're really nice. Add a touch of class to our living room.
Mrs H Watters, December 2013
We are so pleased with the lampshades and fittings which we ordered from you; they have been beautifully made and are lovely quality items. Thank you.
Mrs L Goldsmith, December 2013
My order arrived today unexpectedly and I want to tell you how pleased I am with them. I had seen them recently in 25 beautiful homes december issue and new they were just what I wanted. The quality is excellent and they are just the right size. I shall certainly be looking on the website again.
Mrs P Capps, December 2013
I've bought from you before and would do so again, without hesitation. From my perspective Jim Lawrence appears to be a very well run company that has maximised the potential of selling across the internet, while still recognising that sometimes customers want to speak to another human being. I'm very impressed.
Mr F Marshall, December 2013
I just wanted to say how pleased I was with my 3 Kitchen lights - I absolutely love them. I bought them from you as to me you offer the personal touch and the uniquely in design you offer.
Quality is excellent, delivery smooth and hassle free.
I will be buying my lights in the future from you.
Mrs S Hattersley, December 2013
Yesterday I took delivery of a table lamp from you. I would like to tell you how thrilled I am with it.
I have just refurbished my kitchen and have it standing in the corner on one of the work tops. It looks super with the blue Gingham shade which matches my blue Aga and has given our kitchen a modern look.
Mrs S Morgan, December 2013
Thank you for very prompt attention! My order arrived in perfect condition, and I will probably order another item very soon, as I am doing a house renovation, and your products are of such good quality.
Mrs C Applebe, December 2013
We would like to offer a few words of praise for both the quality of the lamp shades, and the very professional way your staff handled, quite a difficult job.
I spoke to two members of your staff who were both so pleasantly helpful and approachable.
Your service is second to none. Very well done!
Mr P Jacob, December 2013
Thank you very much for arranging the repair and return of our picture light. We are delighted to be able to use it again and hope shortly to place it strategically in our refurbished dining room. Many thanks for your company's excellent customer service.
Mr J Stenhouse, December 2013
The goods arrived today and are in place. Thank you so much for the rapid dispatch, they arrived whilst the electrician was here. The fittings are perfect and look super, really in keeping with the room.
Mrs F Matthews, December 2013
One beeswax portiere rod affixed and working. Beautiful product and excellent service!
Clare was extremely helpful over the phone when we ordered and Karen emailed to say the rod was in the post. It arrived soon after and was up the same day.
Vicky and I really appreciate such care when ordering just a simple, single item. As it's clear you know, the mark of a good big business is how well you look after the small consumer.
Mr D Harknett, November 2013
Thank you so much for my special order. I really am a big fan of brass especially your antique finish and now all my Jim Lawrence will match. It truly is the best and only service I have come across to do this. I really do appreciate the bespoke service and not sure what I would do without it!
Mrs R Tiksmann, October 2013
Thank you for your prompt reply and for your professional and customer friendly response - it is really appreciated. So often in this day and age, it is 'difficult' to resolve things like this so this is refreshing and reinforces my already held views that Jim Lawrence is a good company to use.
Mrs M Ley-Morgon, October 2013
I am sending this brief note to say what a great service I got from your company. In error the wrong lamp shade was sent to me. However your staff were brilliant in apologising and not arguing about who was responsible or paying for the extra courier delivery. The replacement arrived within 2 days. It is so refreshing to deal with a company that gives good customer service. Many thanks.
Mr S Harwood, October 2013
I just wanted to write you a quick email to say many thanks for the linden coat hook. I love it. I put it up on my bedroom door last night and it looks great. I love buying from local craftsmen and women so please keep up the great work.
Mrs S Bailey, October 2013
Thank you so much for the quick despatch after my phone call. The items arrived first thing this morning and are really lovely. They give the cottage the perfect finishing touch - many thanks!
Mr Allen, October 2013
The order arrived safe and sound this morning, all the items very beautiful as usual, we look forward to our dining room being fitted out with them next week!
Mrs A Taylor, October 2013
Our order of mirror and wall lights for our new bathroom arrived quarter of an hour ago. We 've opened them and are delighted with what we see!
Thank you to you and Jim for excellent service.
Mr R Stansfield, October 2013
Our light fittings arrived today and I'd like to say how pleased I am with them. They are exactly as I hoped they would be - lovely colour and excellent quality. My thanks to all concerned for an excellent service.
Mrs J Stringer, October 2013
I am extremely pleased with the shade as it is always a bit of a gamble when you design a shade yourself as to the eventual outcome. I have fitted it to the standard lamp and it looks superb.
Thank you again for your patience, whilst I made all my decisions on the inside colour, size and shape of the eventual lampshade.
Mrs H Smith, October 2013
We have completed a full rebuild and have extensively used (nearly all) Jim Lawrence materials for fitments etc..
First we visited your shop, and ended up driving home with a car full of stuff! We were blown away with the quality and range of items. What a time saver - no more looking round and round for inferior products!
We continued to purchase with yourselves online and were always very impressed. If something didn't look right / fit - you were always willing to exchange it so we would end up with the look we were wanting. It is a first class service you provide and we certainly are very grateful that old fashioned values are still out there.
Mr R de Raad, September 2013
Just to let you know our lampshade arrived today. To say I am pleased with it is an understatement, it is beautiful. A big thank you to all involved, I have no hesitation in recommending you, I only wish I had found you before now. I shall know where to come next time.
Thank you once again for a beautiful product and a fast efficient service.
Mrs P Carter, September 2013
All safely arrived by 9.00 am the very next day - excellent service, in keeping totally with the helpful and friendly professional service provided by you from the start. Many congratulations!
Mr P Hatley, September 2013
I think your company are wonderful & your staff have always been so helpful with every purchase I've made.
Credit where credit is due, people are always too ready to complain.
Mrs S Couling, September 2013
Just had to say - I received my lampshade today and am totally delighted with it. I have been hunting around for ages and not found anything I was happy with until now.
Your service and quality has been without fault, shall be highly recommending you.
Mrs T Page, September 2013
Just a line to say how delighted I am with my new lampshades which arrived this morning. My bedroom is totally transformed.
I also wanted to say thank you so much for your very kind help with my order. From start to finish I honestly can't remember when I had better service.
Mrs J Calladine, August 2013
Just to say my bannisters have arrived - and I am thrilled with them and the efficiency of your company - will certainly be using again!!
Kindest regards to everyone I have dealt with.
Mrs K Wood, August 2013
I have just received the Richardson pendant light I ordered from you. The light is absolutely perfect. I have been searching for something like this for a while.
Many grateful thanks for a professional service, prompt delivery and careful packing (Thanks Karl!).
Mrs M Boyle, August 2013
We just wanted to say 'thank you' for your very prompt attention to our order.
The lights arrived extremely quickly after your delivery advice and they are now installed and look marvellous.
We are extremely delighted and they look even better than shown in your catalogue! The quality of materials and workmanship is superb.
It is all too rare these days to experience what amounts to a personal, first class service.
Many thanks to you and all the staff at Jim Lawrence.
Mrs P Banbury, July 2013
I just wanted to take this opportunity to thank all the staff at Jim Lawrence for their professionalism both in the beautiful showroom and also the delivery of our new lamp.
The quality of service was exceptional and our new lamp arrived well packaged and quicker than expected. The attention to detail including who made the shade and who packed the lamp continued the high quality of customer service.
Well done for the excellent service.
Mr G Irving, June 2013
I first 'discovered' your company in 2005 and bought several items over the next couple of years. It was only recently that I have revisited and it reminded me how good your company is. I am hoping to move house soon and hope that it will give me an excuse to shop at Jim Lawrence again!
Your customer service really is second to none.
Mrs J Lemon, June 2013
I just had to let you know how delighted I was to receive the beautiful mirror you have made for me. It is everything I had hoped for, not just in dimensions, but also the finish - the workmanship being perfect. It fits the dressing table brilliantly!
Ms F Meek, April 2013
You have always all been incredibly helpful, wonderful at responding to queries.
We all- the whole family including even teenage boys- enjoy the furnishings- luxuriant but not overstated curtain materials and lampshades, and our whole house is lit with the warm glow from beautiful Jim Lawrence lighting.
Dr J Dixon, March 2013
I just wanted to email and say thank you for our lovely lights. After 11 years of building we finally got round to putting in a new kitchen with a breakfast bar area. However, having a love for a traditional farmhouse look I couldn't find any lights that fitted in to go over the small breakfast bar area.
I have been an avid reader of Country Living magazine for a number of years and attend their fairs twice a year. Therefore I was so thrilled to see your advert with the exact lights I was looking for - the small antique brass ones.
Following your efficient response to our order and delivery, they now have pride of place and look perfect. I'm so thrilled. A very satisfied customer and I will certainly recommend you.
Mrs S Baldock, March 2013
I would just like to say a big thankyou to everybody for the great service I have received whether online or coming to the showroom, everything has arrived beautifully packed and when you have said it would.
My last delivery was the Roman Blind which looks stunning.
Mrs A Smith, February 2013
I just wanted to write to say how pleased we are with our bespoke lamp shade we ordered from you, that was delivered last week.
It looks beautiful and your customer service was excellent, keeping us informed and up to date with the progress of the order and the delivery.
We love our shade; it looks perfect in the room, just what we wanted!
Thank you, we will be recommending you.
Mrs I Beauchamp, January 2013
We would just like to express our thanks for both the quality of the products received and the service.
We have been renovating a house in France, and all our French friends have been mightily impressed by the lights from yourselves, to the extent that you may well have further enquiries.
All in all a great impression all round. We had purchased some lights from yourselves a few years ago, and were as pleased then as we are now, so we will not hesitate to recommend your products.
Mr M Riddiford, January 2013
Can I just take this opportunity to say how impressed I am with your company? All the staff are polite, extremely helpful and efficient.
I have recently used the web for an order and thought the web site excellent and easy to navigate around - it made sense!! And the 'phone version' of the website was great too - fantastic for sneaky looks at your gorgeous products!
Mrs D Newton, December 2012
I honestly LOVE your products! I am always very happy with the quality products that I have ordered from Jim Lawrence and even when things don't go quite to plan, you and your colleagues in customer services are always very helpful and get things sorted.
Thank you all for your help, I shall no doubt be in touch again when we do our next refurbishment project! In the meantime I shall recommend you to others who need decent light fittings!
Mrs C Deacon, December 2012
There is nothing I can say about your service and our product except that everything was perfect and Emily Vardon-Hynard who took the order was so helpful.
We were very pleased to receive the order so quickly and are thrilled with the shade - it suits the lamp base to perfection. We wish we had heard of your service long ago!
Thank you very much indeed. I will keep your details and pass them on should members of our family or one of our friends need any of your products.
Mrs V Andrews-Jones, December 2012
I'm absolutely delighted, the rococo ceiling rose is beautiful and the nickel escutcheons match the old door knobs on the bedrooms brilliantly both of which have put the finishing touch to my landing.
Thank you very much for a quick and very efficient service.
Mrs C Steele, November 2012
Wow - I cannot believe your service - I asked for samples on Monday, got them yesterday, ordered the fabric late afternoon after asking loads of questions and have just received it by courier.
Beautiful fabric, great quality and well packed. Truly amazing and helpful service. Thank you so much.
Mrs M Benson, November 2012
I just wanted to say what a pleasure it is to order from your company. Your website is very easy to navigate, your sales and despatch team are very helpful and efficient and finally your products are manufactured to a very high standard. We have been asked by many visitors, including our electricians, where we got our lights from and have been happy to pass on your contact details.
I have made purchases from a lot of companies during our renovation and I can honestly say that you are one of my favourite companies to deal with because I can order quickly and know I am going to get a quality product and excellent service so thank you!
Mrs A Duxbury, October 2012